Privacy Policy

1. Information We Collect

At Yorion Flare Zyphon Hotel, we collect various types of information to provide you with exceptional service:

• Personal Information: Name, address, email, phone number, payment details
• Reservation Information: Check-in/out dates, room preferences, special requests
• Service Usage: Spa treatments, dining preferences, concierge services
• Technical Information: IP address, browser type, device information
• Communication Records: Correspondence with our staff and customer service

2. How We Use Your Information

We use your information to enhance your experience at our luxury hotel:

• Processing reservations and managing your stay
• Providing personalized services and recommendations
• Managing spa, fitness center, and dining reservations
• Communicating important information about your booking
• Improving our facilities and services
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements

3. Information Sharing and Disclosure

We respect your privacy and limit information sharing to:

• Service Providers: Third-party vendors who assist in hotel operations
• Business Partners: Spa services, dining partners, and concierge services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

4. Data Security and Protection

Your data security is paramount to us. We implement:

• Advanced encryption for all payment transactions
• Secure servers and firewalls to protect your data
• Regular security audits and updates
• Staff training on data protection best practices
• Access controls limiting data access to authorized personnel
• Secure disposal of physical and electronic records

5. Your Privacy Rights

As a guest, you have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Opt-out of marketing communications

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. International Data Transfers

As an international luxury hotel, we may transfer your data to:

• Our global reservation systems
• International service providers
• Partner hotels within our network

All transfers are protected by appropriate safeguards and comply with Canadian privacy laws.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements
• Provide ongoing customer service

Guest records are typically retained for 7 years after your last stay, unless longer retention is required by law.

9. Children's Privacy

Our hotel welcomes families, but our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

10. Updates to This Policy

We may update this privacy policy to reflect:

• Changes in our business practices
• Legal and regulatory updates
• New services and facilities
• Technological improvements

Significant changes will be communicated through email or prominent website notices.

11. Contact Information

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

Last Updated: December 2024